Job description
AI Agent Customer Success (Forward Deployed)
$80,000-$130,000 + Equity + Relocation Support + Flexible PTO + Full Medical + Training
Miami, FL (5 days a week, in-office)
Have you deployed AI agents before personally or professionally and looking for a customer-facing role at the intersection of technical delivery, prompt engineering and customer success?
Great opportunity to Join a well-funded AI-native startup at the forefront of AI, offering equity, rapid career growth, and the opportunity to make a real impact in a high-growth, early-stage environment!
This well-funded AI start-up build and deploy AI Agents that manage millions of calls, texts, and emails each month for their customers and therefore boosting their customer efficiency, productivity and unlocking new revenue without increasing headcount! This company has a proven product market fit and is growing at an astronomical rate.
This role sits at the intersection of customer success, prompt engineering, technical implementation, relationship management, and revenue growth. You'll own go-live timelines, craft customer performance, outcomes reports, drive renewals and upsells. As a client-embedded position, you'll work hands-on with customers to maximize the value and impact of their AI Digital Workers.
This is the perfect opportunity for someone looking to propel their career within the forefront of AI with a company already making massive inroads into the mainstream AI space!
The person:
* Experience building and deployed AI agents as a hobby or in a professional setting.
* Experience in AI prompts, API integrations, and configuring low-code automation flows.
* Strong customer facing skills!
* Hungry to learn and grow with an early-stage AI native start-up
* Happy to work fully onsite in Miami
The position
* GenAI startup with strong funding and proven product-market fit.
* Act as a customer success lead, relationship manager, up-seller, and data storyteller.
* Deploy and customize AI Agents: build and launch agents, craft conversation flows through prompt engineering, establish API and data integrations, and deliver flawless, on-time deployments.
* Monitor performance and mitigate risks using live dashboards; coordinate cross-functional teams to resolve issues before they impact value.
* Prototype quickly with low-code demos and prompt engineering to validate new campaigns, then hand off winning plays to Product and Sales.
* Manage AI agents deployed to enterprise customers, ensuring maximum value and impact.
