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Service Desk Technician

Job description

Service Desk Technician
£25,000 + Hybrid + Education Funding

An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees.

This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles and studios.

The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department they are looking for a additional engineer to help support the team when someone goes on leave.

This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks.

The ideal candidate will possess some background knowledge in IT this could be during a IT related degree, certifications or during work experience. Be someone who is looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure.

This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy.

The person:

  • Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge
  • Able to commute to Chalfont Grove by car, bike, or on foot
  • Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking
  • Strong communication skills and ability to collaborate effectively in a team to resolve customer issues

The role:

  • Log incidents and service requests into our helpdesk system with comprehensive documentation
  • Engage with customers to promptly address technical concerns, demonstrating effective communication skills
  • Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues
  • Undertake additional duties as required to contribute to the success of our service delivery team

Reference Number:

To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.