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Product Support Engineer

Job description

Product Support Engineer


£33'000-£37'000 + Annual bonus scheme + Flexible working hours + Pension + 25 Days holiday plus Bank holidays + Training + Development + Lunch provided + Free parking

Do you have experience in a product support engineer or technical support engineering role?

Are you looking for a role that offers autonomy, technical development and variety?

In this role the Product Support Engineer provides support across this companies entire product and services portfolio, you will be a main contact for addressing technical enquires from customers, distributors and suppliers from across the globe.

Working together with the wider Support Team to provide front-line support, this varied role involves assisting users, troubleshooting issues, preparing technical documentation and suggesting overall product and process improvements to help improve efficiency and end-user satisfaction.

The ideal candidate will have a background in electrical & mechanical engineering and have had some experience in a support role.

This is a great role for a product support engineer or technical support engineer to join a leading scientific company where you will be valued and play a major part in this companies success.

The role:
*Working with a range of stakeholders to understand technical issues and deliver effective solutions
*Supporting the resolution of technical enquiries, supplier and assembly queries and general quality issues
*Prioritising work activities to ensure that customer and business timelines are met,
*Managing performance by monitoring KPIs and taking appropriate action
*Managing customer returns requiring product evaluation and repair
*Ensuring our range of technical documentation is compliant and reflects current requirements
*Liaising with the Design Team to support the assembly and testing of new products
*Supporting technical training of staff
*Working in accordance with defined Health and Safety procedures
*Working in adherence to the established ISO 9001 Quality Management System

The person:
*Mechanical or Electrical Engineering qualifications
*Mechanical and electronics diagnostic capability
*Knowledge of computer-aided design packages
*Mechanical diagnostics capability.
*Have some experience in a product support engineer or technical support engineering role.

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Chris Dudbridge at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.