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Customer Support Engineer

Job description

Customer Support Engineer
Hebden Bridge (hybrid)
£22,000 - £27,000 + Annual Rail Ticket + Health Insurance + 33 days holiday + Gym Membership + Death in service x2 salary + Sick Pay

Excellent opportunity for a Customer Support Engineer to learn new skills in a technologically progressive audio equipment specialist who supply to high-end TV and broadcasting giants.

This company are a world renowned innovator and market leader of Audio and Broadcasting technologies. They have been established for over 50 years and grown from strength to strength, they pride themselves on their quality of product.

In this role you will service enquiries over the telephone and On-Air Support, diagnosing faults raised by customers. You will commission company products, carry out upgrades and provide quotes . After full training you will travel globally or across the UK to provide training and support. Most recently the team went to the Japan Olympics and to the US.

The ideal candidate will have knowledge of networking such as switches and routers. You will have knowledge of AoIP or VOIP technologies and standards. Degree in IT Networking / Electronics / Music Technology / Broadcasting Engineering or Similar is required.

This is a fantastic opportunity for a Customer Support Engineer to join an industry leader that will support your career development whilst working autonomously in a technically challenging position.

The Role:
* Travel in the UK and abroad, often at short notice
* Processing of service enquiries and calls
* On-air and Onsite support
* Maintaining service tickets & customer service records
*Hybrid working after 6 month training/probation

The Person:
*UK Driving License
* Professional IT networking qualification AND/OR Degree or Diploma in Broadcast Engineering/Electronics / Music Technology or related subject
*Knowledge of Networking
*Knowledge of VOIP / AoIP
*Happy to travel

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Emily Bussey at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.