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Business Applications Co-Ordinator

Job description

Business Applications Coordinator
Competitive salary + Hybrid + Bonus + Free Parking

An incredible opportunity awaits a business administration backgrounded coordinator to flourish within an established company in an exciting role. In this position, you will be responsible for managing the service levels of internal and external teams by coordinating the support being demanded by the company.

This position is designed to oversee service levels across internal and external teams by coordinating the support requests received. Responsibilities include triaging inbound tickets to the internal Apps team, handling routine tasks like user account creation for various applications, conducting monthly reporting duties, and facilitating communication and our third-party support desks for internal processes.

Established for over 40 years, this world leading company specialise in the design & manufacture of specialist safety systems for use in a wide variety of industries. They have developed an unrivalled reputation within their market and are the global leader within it. With recent investments and big plans, they are now going through a period of rapid expansion. Due to this they are now looking for a Business Coordinator to join their business support team.

The ideal candidate understands the importance of following processes, possesses self-motivation to achieve success, and demonstrates the ability to work effectively both within a team and independently. You will be highly organied individual who thrives under pressure and can manage tight deadlines while maintaining a professional demeanor. A positive and enthusiastic attitude, coupled with a can-do approach, is essential. Additionally, proficiency in Excel and a fundamental understanding of IT are required for this role.

This an amazing opportunity where you can progress within the company as it grows and with training being provided on the company system so you can advance your skills within the role. The company provides yearly bonuses depending on the department's performance too.

The person:

  • Proficiency in Excel and a fundamental understanding of IT are required for this role.
  • Able to commute to Dartford office and work 3 days onsite.
  • Ability to work under pressure and a team to meet SLA's and KPI
  • Able to work in a team and independently.

The role:

  • Oversee the prioritization and assignment of internal support tickets for the applications team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources.
  • Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements.
  • Maintain awareness of the IT Applications business continuity plan and provide support to the team in the event of plan activation.
  • Manage the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data at all times.

Reference Number: BBBH206329

To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.