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2nd Line Support Escalation Engineer

Job description

2nd Line Support Engineer


£34,000 - £38,000 + Education Funding + Progression

An incredible opportunity awaits an experienced 2nd Line Engineer to flourish within an established company in an exciting role. In this position, you will be responsible for providing IT Support for a wide range of issues including hardware, software, networking, and security. Being seen as an escalation point for the junior 1st line engineers

This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As a Senior IT Engineer, you will provide support for servers, hardware, software for workstation and cloud devices. Meet client's individual IT requirements and manage small to medium sized projects. You will configure software applications, anti-virus software across the network and install software on PCs locally or via software distribution tools.

The company have been established for decades in providing specialise IT services for their customers, growing year on year and have become a multimillion pound turned over business. They are now looking for a 2nd line support engineer to join their team due to organic growth.

This opportunity allows you to expand your experience within the IT sector, become a senior figure in a team and work with innovative Microsoft technologies. The role involves five days onsite work and visiting client sites occasionally when field engineers need support, making the ability to travel to around SW & W London crucial.

The ideal candidate will possess 3+ years of experience providing IT support in an MSP or school environment and have experience in the following technologies Windows, Mac OS environments, DHCP, DNS, Google Workspace for Education, Azure, and Microsoft 365. Also, strong knowledge of VMware ESXi, Hyper-V, Group Policy management and SCCM/ Intune as deployment software.

This is a fantastic opportunity to be able to work with the latest IT technologies, collaborate with an established company and become a senior member of an IT team with progression and funding for your education being available within the company. Every new member is given a road map of how they will be progressing within the company and what certifications they can have funded.

The person:

  • 3+ years of providing 2nd line support in an MSP or School environment.
  • Proficiency with Windows, Mac OS environments, mobile devices, Google Workspace for Education, Office 365, and Azure
  • Strong knowledge of VMWare ESXi, Hyper V, Group Policy, and SCCM/Intune
  • Good communication skills

The role:

  • Providing both 2nd line support for a wide range of IT issues including hardware, software, networking, and security.
  • Manage small and medium sizes projects
  • Complete installation of new and existing software packages across the networks
  • Be an escalation point for junior engineers providing support to them when needed and managing your own tasks

Reference Number: BBBH212469

To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.