Technical Support Lead / Technical Support Team Leader

Technical Support Lead / Technical Support Team Leader

£35,000 - £40,000 + Career Progression + Leadership Role + Customer-Focused Team + On-Site Parking

Leeds (Commutable from: Leeds, Bradford, Wakefield, Huddersfield, Dewsbury, Morley, Pudsey, Halifax)

Are you a Technical Support Lead, Support Team Leader or Service Desk Team Leader from a hardware and software background, looking for a role where you can take real ownership of a customer-facing support function and be recognised as the technical point of contact for the team?

This is a brilliant opportunity to join a growing, market-leading technology business trusted by thousands of organisations, where you will play a key part in shaping how support is delivered and driving a consistently high standard of service across the team.

This company manufacture, supply, install and commission a range of technical solutions into commercial facilities such as schools, shops, and hospitals. They are well established and have grown to have a strong workforce of over 100 staff. As a result of continued success and growth, they are now looking to add a Team Lead to strengthen the support function and support the ongoing development of the team.

This role would suit a Technical Support Team Leader or senior support professional with people management experience, looking to take ownership, lead from the front and progress your career in a business that values customer service and team performance.

The Role:

• Lead and manage a team of Technical Support professionals
• Handle customer escalations, ensuring concerns are resolved quickly and professionally
• Drive continuous improvement by spotting trends, raising issues and improving ways of working
• Monday to Friday, on-site in Leeds

The Person:

• Proven experience leading or managing a Technical Support team
• Background supporting both hardware and software in a customer-facing environment
• Confident communicator with a calm, logical approach to problem solving

Reference Number: BBBH282031

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom Mills at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.