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1st Line Service Desk Engineer

Job description

1st Line Service Desk Engineer


£22,000 - £25,000 + Bonus + Part Remote Working + Holiday + Pension + Progression

Excellent opportunity for a 1st line technical support engineer to join a growing IT and Cloud Solutions provider offering full in-house training and excellent progression opportunities.

This company are a well-established managed service business who provide technical support to a diverse range of clients and industries. They provide solutions such as Infrastructure support and migration as well as ERP and Cloud solutions.

In this role you will manage service requests and provide end user support via telephone and email, providing an excellent service to clients.

The ideal candidate will have commercial experience in a 1st or 2nd line technical support role and enjoy liaising with customers. You will be able to carry out network, software, and hardware diagnostics remotely. Any experience with Microsoft Exchange/Office 365 experience would be beneficial.

This is a fantastic opportunity for a technical support engineer looking to grow in a thriving and expanding IT and Cloud Solution provider in a varied role offering training and progression.

The Role:
*1st and 2nd Line Technical support
*Troubleshooting and resolving technical issues
*Managing service requests
*Escalating deeper technical issues to 3rd line or field engineers
*This role requires 4 days on site and 1 day remote working

The Person:
*Experience in a 1st/2nd line Technical support role
*Knowledge of Microsoft Office
*Any knowledge or experience with Office 365 or Azure would be beneficial
*Knowledge of LAN's & WAN's, Firewalls, switches, VMWare & Hyper-V is Desirable

Reference Number: BBBH204748

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.